Frequently Asked Questions

This is a simple question with a complex answer. The only way to truly determine whether you would benefit from treatment is to speak with you. If after speaking with you, I determine that you are not a candidate for our services, but instead would benefit from a different type of healthcare service, I will happily refer you to the appropriate provider.

Under New York State Law patients may receive treatment from a licensed physical therapist without a referral from a physician or other healthcare provider for 10 visits or 30 days, whichever occurs first. If permitted by your insurance company, "Direct Access" is your opportunity to save time and money, thereby expediting your treatment, relief, and recovery.

The easiest way to book an appointment is via phone, email or through our contact form. I will contact you at your earliest convenience to discuss all relevant details regarding your treatment.

Please dress in clothes that allow the area to be treated to be easily exposed, allow you to move freely, and that you are comfortable in.  Please bring in the completed intake packet and ID, including insurance information, physician's prescription, list of medication(s), radiographs (MRI's, xrays)

We want to know your story. We go through a very thorough history, asking questions that will help paint a picture to better understand the inception/source of your current situation. It will be followed by a comprehensive physical examination, treatment, and home program.​Follow up visits are scheduled for 45-60 minutes and involve a brief re evaluation of your progress from the initial visit followed by one on one treatment by your PT professional. The majority of your visit will be spent on hands on treatment to facilitate an optimal recovery from your injury/condition.

One of the many things that separates Recoup from other physical therapy clinics is the long treatment times. We need enough time to effectively assess and treat you, in order to have you improve in a timely manner. Because of this, our treatment times are much longer than the industry standard and range from 45-60 minutes.

In order to honor and provide the best quality service, we chose to be an out of network provider with most insurances. This decision allows us to opt out of arbitrary insurance regulations and restrictions on providing care. Instead, we have decided to practice consistent with the most recent research and our core values under the out of network system. As a courtesy, we will file bills and submit authorizations as necessary on the patient's behalf.  If you do not have insurance coverage or would like more information on your individual benefits, please contact our office for assistance.Please fill out the insurance verification form to get started.Recoup is a participating provider with Medicare. If you are a Medicare beneficiary, we will bill Medicare for your physical therapy care and invoice you for any remaining balance not covered by Medicare or your secondary insurance provider in accordance with the Medicare physician fee schedule for participating providers. In order to bill Medicare, we will need a copy of your driver’s license and Medicare insurance cards at your first visit.